1.Kindly configure eToolsUtilPath parameter in EETSettings==> eTools tab by super user login 2.Kindly configure company and SC with below query. Update Company, DefaultCompany ,ServiceCenter ,DefaultServiceCenter with company and service center parameters present in ERP. Pick Service center and company which has employee data and which is configured in eServiceTech: update mstCompanyAndServiceCenterDetail set [Company]='',DefaultCompany='',ServiceCenter='',DefaultServiceCenter='' 3.Kindly update values against below keys as per available . --Company to be used update mstUser set [EmpCompany] = '' --Company to be used update mstEmployee set [Company] = '' --eServiceTech service. You can find it when configuring eTools or from eTech team. update mstApplicationConfiguration set [Value]='' where [Key]='eServiceTechService' --eTools folder path upto \ConsoleApp\eTools.ConsoleApp.exe update mstApplicationConfiguration set [Value]='' --eg : E:\xAppsUAT\eTools\ConsoleApp\eTools.ConsoleApp.exe where [Key]='eToolsUtilPath' --ERP integrator update mstApplicationConfiguration set [Value]='' -- eg: https://DNS:6443/ERPIntegrator.svc/e-Emphasys/ERPIntegrator/XML/EST where [Key]='ERPIntegratorService' ---eServicePlus wwwroot folder path update mstApplicationConfiguration set [Value]='' --eg : D:\xAppsUAT\eServicePlus\Web\wwwroot\ where [Key]='EmployeeImagePath' update mstApplicationConfiguration set [Value]='' --eg: https://xApps1.e-emphasys.com:8443:7443/infor/IDM/api/ where [Key]='IDMService' update mstApplicationConfiguration set [Value]='' --eg: https://xApps1.e-emphasys.com:8443/IDMService/IdmJsonService.svc/ where [Key]='IdmTokenAttributeService' update mstApplicationConfiguration set [Value]='' --eg: https://xApps1.e-emphasys.com:8443:810/InforIntSTS/ where [Key]='IDMBaseURL' update mstApplicationConfiguration set [Value]='' where [Key]='IDMClientId' update mstApplicationConfiguration set [Value]=' where [Key]='IDMClientSecret' update mstApplicationConfiguration set [Value]='' where [Key]='IDMSAAK' update mstApplicationConfiguration set [Value]='' where [Key]='IDMSASK' update mstApplicationConfiguration set [Value]='' --eg : E:\xAppsUAT\StagingFolder\{UnitNo}\SERVICE FILE\{SO}\{SOS} where [Key]='IDMStagingFolderPath' In EET settings eSlate tab check below keys after client specific query is executed: 1. In WebtopURL key replace 'X' with logical id of ERP 2. In LogicalId key replace 'Y' with logical id of the company used To find logical id below are the steps: a. Go to ERP db and run below query select t_loid from ttlesb300553 where t_noun='EETServiceOrderSegment' b. Take that value and replace that with 'Y' in logical id key